Shipping policy

Shipping Policy

Last Updated: July 29, 2026

Thank you for shopping with EverFineGoods. This Shipping Policy explains our order processing times, estimated delivery times, shipping charges, tracking procedures, and other important shipping information.

1. Shipping Destinations

We currently ship only to eligible addresses within the United States.

Shipping availability to Alaska, Hawaii, U.S. territories, P.O. boxes, and APO/FPO addresses may vary depending on the product and supplier. If shipping is unavailable to your address, you will be notified during checkout or contacted after your order is placed.

We do not currently offer international shipping.

2. Order Processing Time

Orders are generally processed within 2–5 business days after payment has been successfully completed.

Processing time includes:

Payment verification
Order confirmation
Product preparation
Packaging and fulfillment arrangements

Business days are Monday through Friday, excluding U.S. federal holidays.

Orders placed on weekends or holidays will begin processing on the next business day.

3. Estimated Delivery Time

After an order has been processed and shipped, estimated delivery generally takes:

7–20 business days

The total estimated time from order placement to delivery is approximately:

9–25 business days

Some products may arrive sooner, while others may take longer depending on the supplier, warehouse location, destination, carrier operations, weather conditions, customs processing, holidays, or other circumstances beyond our control.

Delivery dates are estimates and are not guaranteed.

4. Third-Party Fulfillment

Some of our products are stored, packaged, and shipped directly by third-party suppliers or fulfillment partners. Products may be shipped from domestic or international warehouses.

Because products may be fulfilled from different locations, your order may arrive in more than one package and on different delivery dates.

You will not be charged additional shipping fees solely because an order is divided into multiple shipments.

5. Shipping Charges

Any applicable shipping charges will be calculated and displayed at checkout before you complete your purchase.

Shipping charges may vary based on:

Product type
Package size and weight
Delivery address
Supplier or warehouse location
Available shipping method

Promotional or free-shipping offers may be subject to separate terms and may be changed or discontinued at any time.

6. Order Tracking

When tracking information becomes available, you will receive a shipping confirmation email containing your tracking number or a link to track your shipment.

Please allow approximately 3–7 business days after receiving the shipping confirmation for the tracking information to become active.

Tracking updates may occasionally be delayed while a package is transferred between carriers or logistics facilities.

7. Multiple Packages

If you purchase multiple products, they may be supplied by different fulfillment partners. As a result:

Products may be shipped separately.
You may receive more than one tracking number.
Packages may arrive on different dates.

Receiving only part of an order does not necessarily mean that the remaining products are missing.

8. Shipping Delays

Delivery delays may occur due to circumstances including:

Severe weather or natural disasters
Carrier delays
Holiday shipping volume
Customs or security inspections
Incorrect or incomplete delivery information
Supplier inventory issues
Transportation interruptions
Events outside our reasonable control

If we learn that your order cannot be shipped within the estimated timeframe, we will contact you with an updated estimate and provide available options, which may include accepting the delay or canceling the affected item for a refund.

9. Incorrect or Incomplete Addresses

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please carefully verify:

Recipient name
Street address
Apartment or unit number
City
State
ZIP Code
Telephone number

Contact us as soon as possible if you notice an error. We will attempt to update the address before fulfillment, but address changes cannot be guaranteed once an order has been submitted to the supplier or carrier.

We are not responsible for delays, failed deliveries, returned packages, or lost shipments resulting from an incorrect or incomplete address provided by the customer.

Additional shipping charges may apply if an order must be reshipped because of an address error.

10. Order Changes and Cancellations

Because orders may be sent to our suppliers shortly after they are placed, requests to change or cancel an order should be submitted as soon as possible.

We will make reasonable efforts to accommodate your request, but we cannot guarantee changes or cancellations after processing or fulfillment has begun.

Once an order has shipped, it cannot be canceled and must be handled according to our Return and Refund Policy.

11. Packages Marked as Delivered

If tracking shows that your package was delivered but you cannot locate it, please:

Confirm that the shipping address on your order is correct.
Check around your property, mailbox, entrance, garage, or designated delivery area.
Ask household members, neighbors, building staff, or property management whether they received the package.
Allow up to 48 hours because some carriers mark packages as delivered before the package physically arrives.
Contact the carrier using the tracking number.
Contact us if the package still cannot be located.

We will assist you with reviewing the shipment information and, when appropriate, contacting the supplier or carrier. However, we cannot guarantee replacement or reimbursement for packages confirmed as delivered to the address provided by the customer.

12. Lost Packages

A package may be considered lost when tracking has not updated for an extended period or when the carrier or supplier confirms that the shipment cannot be delivered.

Please contact us if:

Tracking has not updated for more than 10 business days, or
The estimated delivery period has passed and the package has not arrived.

We will investigate the shipment with the supplier or carrier. Depending on the results, we may offer a replacement, reshipment, store credit, or refund.

Please do not submit a chargeback while a shipping investigation is in progress, as this may delay resolution.

13. Damaged, Defective, or Incorrect Products

If your order arrives damaged, defective, or different from what you ordered, contact us within 7 days of delivery.

Please provide:

Your order number
A description of the problem
Clear photographs of the product
Photographs of the packaging and shipping label
A video, when necessary to demonstrate the issue

Do not discard the product or packaging until we have completed our review.

Approved claims will be handled according to our Return and Refund Policy.

14. Returned-to-Sender Packages

A package may be returned to the supplier or fulfillment center because of:

An incorrect or incomplete address
An unsuccessful delivery attempt
Failure to collect the package
Refusal of delivery
Carrier restrictions

If a package is returned for a reason caused by incorrect customer information or failure to accept delivery, additional shipping charges may be required before the order can be resent.

Original shipping charges may not be refundable.

15. Taxes, Customs, and Additional Fees

Applicable sales tax and shipping charges will be displayed at checkout when required.

Although we currently sell only to customers in the United States, certain products may be shipped from international fulfillment locations. If an unexpected customs, carrier, or import-related fee is requested, please contact us before making payment so that we can review the charge.

We do not authorize undisclosed delivery fees that were not communicated during checkout.

16. Peak-Season Shipping

Processing and delivery may take longer during high-volume periods, including:

Thanksgiving
Black Friday and Cyber Monday
Christmas and New Year
Major promotional events
Severe-weather periods

Please place time-sensitive or gift orders well in advance. We cannot guarantee delivery by a particular holiday or event date unless an express delivery guarantee is specifically stated on the product page or at checkout.