Refund policy

Return and Refund Policy

Last Updated: [August 05, 2026]

Thank you for shopping at EverFineGoods. We want you to be satisfied with your purchase. Because our products are fulfilled by third-party suppliers and may be shipped from different warehouses, please review the following return and refund policy carefully before placing your order.

1. Return Eligibility

We accept return requests submitted within 14 days of the confirmed delivery date.

To be eligible for a return:

The item must be unused, unworn, unwashed, and in the same condition in which it was received.
The item must include its original packaging, accessories, manuals, labels, and tags.
You must provide your order number and proof of purchase.
The return must be approved by our customer service team before the item is shipped back.

Items returned without prior approval may not be accepted or refunded.

2. How to Request a Return

To request a return, please contact us at:

Email: [everfinegoods@gmail.com]
Store: EverFineGoods

Please include:

Your full name
Order number
The item you wish to return
The reason for the return
Clear photographs or video if the item is damaged, defective, incorrect, or incomplete

We will review your request and provide return instructions when the return is approved.

Do not return an item to the address printed on the shipping package. The package may have been shipped from a supplier or fulfillment warehouse that is not authorized to accept customer returns. We will provide the correct return address after approving your request.

3. Damaged, Defective, Incorrect, or Missing Items

Please inspect your order immediately after delivery.

If an item arrives damaged, defective, incorrect, or with missing parts, contact us within 7 days of delivery.

Please provide:

Your order number
A description of the problem
Clear photographs of the item
Photographs of the shipping package and shipping label
A video showing the defect, when necessary

After reviewing the evidence, we may offer one of the following remedies:

A replacement item
A replacement part
A partial refund
A full refund

Do not discard the product, packaging, or shipping label until your claim has been resolved.

When we confirm that the item was damaged, defective, incorrect, or incomplete, you will not be responsible for approved return shipping costs.

Minor differences in color, texture, pattern placement, dimensions, or appearance caused by lighting, screen settings, photography, manufacturing batches, or manual measurements are not normally considered defects.

4. Change-of-Mind Returns

Returns requested because the customer changed their mind, ordered the wrong size or color, no longer wants the product, or misunderstood information clearly stated on the product page may be accepted when the item meets our return eligibility requirements.

For change-of-mind returns:

The customer is responsible for return shipping costs.
Original shipping charges are non-refundable.
Any customs duties, taxes, or return-related charges are the customer’s responsibility.
We do not guarantee reimbursement for packages returned without tracking.
The item must be returned to the address provided by our customer service team.

We recommend using a trackable shipping service and keeping the shipping receipt until the return has been completed.

5. Non-Returnable Items

The following items cannot be returned unless they arrived damaged, defective, or incorrect:

Personalized or customized products
Made-to-order products
Clearance or final-sale products
Gift cards
Items that have been used, worn, washed, altered, assembled, installed, or damaged after delivery
Items without their original packaging, tags, parts, or accessories
Opened personal-care, hygiene, or sanitary products
Opened bedding, towels, bath products, or similar textile products when they cannot be resold for hygiene reasons
Products returned after the return period
Products specifically identified as non-returnable on the product page

6. Return Shipping

Customers must contact us and receive return authorization before shipping any product.

Depending on the product and supplier, the authorized return location may be different from the original shipping address. Returns may need to be sent to a designated U.S. or international return facility.

Unless the product is confirmed to be damaged, defective, incorrect, or incomplete, the customer is responsible for all return shipping costs.

We are not responsible for:

Returns sent to an unauthorized address
Returns sent to the address shown on the original package without our approval
Lost or damaged return packages
Return packages without tracking information
Customs charges or fees resulting from an unauthorized return

7. Refund Processing

Once an authorized return is received and inspected, we will notify you whether the refund has been approved.

If approved:

The refund will be issued to the original payment method.
Original shipping charges are generally non-refundable unless the item was damaged, defective, incorrect, or not delivered.
Any approved partial refund will reflect the condition of the product and the circumstances of the request.
Refund processing may take approximately 5–10 business days after approval, depending on your bank, card issuer, or payment provider.

We cannot issue a refund to a different credit card, bank account, or payment method.

8. Partial Refunds

A partial refund may be offered in situations including, but not limited to:

The customer chooses to keep an item with a minor defect.
A replacement part resolves the problem.
The returned item shows signs of use or is missing packaging, accessories, or components.
Only part of a multi-item order is affected.
The product remains usable but differs slightly from the customer’s expectations.

The amount of any partial refund will be determined based on the circumstances of the claim.

9. Order Cancellations

Orders may be canceled within 1 hour of purchase, provided that the order has not already been processed, submitted to the supplier, or shipped.

To request cancellation, contact us immediately at [everfinegoods@gmail.com] and include your order number.

A cancellation request is not guaranteed. Because orders may be sent to our suppliers automatically, we may be unable to cancel or modify an order after processing has begun.

Once an order has been processed or shipped, it cannot be canceled. The customer may request a return after delivery in accordance with this policy.

10. Order Changes and Address Changes

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Requests to change an address, product, color, size, or quantity must be submitted within 12 hours of purchase. Changes cannot be guaranteed after an order has been processed.

We are not responsible for delivery problems caused by:

Incorrect or incomplete addresses
Missing apartment or unit numbers
Incorrect ZIP codes
Refused deliveries
Failure to collect a package
Moving without arranging mail forwarding

If a package is returned because of an incorrect address or failed delivery, the customer may be responsible for additional shipping charges.

11. Lost or Undelivered Packages

A package is not considered lost while it remains within the estimated delivery period or while tracking shows that it is still moving through the carrier’s network.

If tracking shows no meaningful update for an extended period, contact us so that we can investigate with the supplier or carrier.

If the carrier confirms that the package was lost before delivery, we may provide a replacement or refund.

If tracking shows that the package was delivered, but you cannot locate it, please:

Check around the delivery location.
Ask household members or neighbors.
Check with your apartment office, front desk, or mailroom.
Contact the shipping carrier.
Contact us with your order number and the results of your investigation.

A refund is not automatically guaranteed when carrier tracking confirms delivery. Each case will be reviewed individually.

12. Packages Returned to Sender

Packages may be returned to the sender because of an incorrect address, refused delivery, failure to collect the package, or unsuccessful delivery attempts.

When a package is returned for a reason caused by the customer:

Original shipping charges are non-refundable.
Additional shipping charges may apply if reshipment is requested.
A refund may be issued only after the package is confirmed as returned and inspected.
Return shipping charges or other carrier fees may be deducted from the refund when permitted.

13. Exchanges

We do not offer direct exchanges because products may be supplied and shipped from different warehouses.

To receive a different item, size, or color, please request a return for the original product and place a new order after the return has been approved.

Replacement shipments for damaged, defective, incorrect, or incomplete items are not considered exchanges.

14. Refused Deliveries

Customers should not refuse delivery unless instructed to do so by our customer service team.

Refusing a package does not guarantee a refund. Shipping costs, return-to-sender charges, customs charges, or other carrier fees may be deducted from the refund when the refusal was not authorized.

15. Unauthorized Returns

Returns sent without prior authorization, sent to an incorrect address, or returned outside the applicable return period may be rejected.

We are not responsible for recovering or refunding unauthorized returns.

16. Product Availability

Because we work with third-party suppliers, a product may occasionally become unavailable after an order is placed.

If we cannot fulfill an item, we may:

Offer a comparable replacement
Cancel the unavailable item
Issue a full refund for the unavailable item

We will not substitute a materially different product without the customer’s approval.

17. Delayed Orders

International fulfillment, carrier delays, severe weather, customs processing, holidays, supply disruptions, and other circumstances outside our direct control may affect delivery times.

If we learn that an order cannot be shipped within the stated or legally required time, we will contact the customer with available options, which may include accepting the delay or canceling the affected order for a refund.

18. Chargebacks and Payment Disputes

Please contact us before opening a chargeback or payment dispute. We will make a reasonable effort to resolve eligible order issues according to this policy.

Opening a chargeback while a refund, replacement, return, or delivery investigation is already in progress may delay resolution.

Nothing in this section limits any rights available to you under applicable law.

19. Policy Abuse and Fraud

We reserve the right to refuse a return, refund, or replacement request when there is reasonable evidence of:

Return fraud
Altered or misleading photographs
Repeated claims involving delivered orders
Intentional product damage
Returning a different item
Abuse of promotional offers
Violation of this policy

We may request additional information before approving a claim.

20. Contact Information

For questions regarding returns, refunds, cancellations, or damaged products, contact:

EverFineGoods
Email: [everfinegoods@gmail.com]
Business Address: [BUSINESS MAILING ADDRESS]
Customer Service Hours: [DAYS AND HOURS, TIME ZONE]

Please allow 1–2 business days for a response.